How do I place an order?

Browse our products, add your favorite items to your cart, and complete checkout by following the on-screen instructions.

After your order has been successfully placed, you will receive an Order Confirmation Email.

Can I modify or cancel my order?

If you need to make changes, please contact us as soon as possible.

Order changes and cancellations may be requested before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided your order has not entered processing, production, or shipment.

Once an order enters processing or has shipped, it can no longer be modified or cancelled.

I didn't receive my confirmation email. What should I do?

Please check your spam, junk, or promotions folder first.

If you still cannot find your confirmation email, contact our Customer Support team for assistance.

Which payment methods are available?

We support various secure payment methods available during checkout.

Available options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other locally supported payment methods.

Your available payment options will be displayed at checkout.

Can I use a promotional or discount code?

Yes. Enter your valid discount code at checkout before completing payment.

The discount will be applied automatically if your order meets the promotion's requirements.

When will my order arrive?

Orders are generally processed and shipped within 5 business days.

Estimated delivery is 10–20 business days after shipment. Actual delivery times may vary depending on your destination, customs procedures, and shipping carrier operations.

How do I track my package?

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking information.

You can use your tracking number to check shipment progress.

What happens if my package is delayed?

Delays may occasionally occur due to severe weather, customs inspections, transportation disruptions, or high shipping volumes.

If your package appears delayed, please contact us. We will assist you in investigating the shipment.

Can I return my order?

Yes. You may request an eligible return within 14 days of receiving your order, provided the product is unused, unworn, in its original condition, and includes its original packaging and proof of purchase.

Please contact Customer Support before returning any item. Return authorization is required.

What if I receive the wrong or damaged product?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Include your order number and clear photographs of the item and its packaging. We will review your request and work toward an appropriate solution.

How long does the refund process take?

After your returned item is received and inspected, approved refunds are issued to the original payment method within 5–15 business days.

Processing times may vary depending on your bank or payment provider.

How can I contact your support team?

Our Customer Support team is happy to assist you with products, orders, and general inquiries.

Email: service@panavilo.com

Customer service contact information is also included in your Order Confirmation Email.

Is my personal information protected?

We respect your privacy and take reasonable steps to protect your personal information.

Your information may be used to process orders, provide customer support, improve our services, and for other purposes described in our Privacy Policy.

Please review our Privacy Policy for further information.